Last updated: 19th October 2026

1. Who we are

Posh Wash Didcot Ltd ("Posh Wash", "we", "us" or "our") is a company registered in England and Wales under Company Number 17316733. Our registered office is at Boston House, Grove Business Park, Downsview Road, Wantage, OX12 9FF.

We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what personal data we collect, why we collect it, how we use it and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

If you have any questions about this policy, please contact us:

Email: [email protected]

Phone: 01235 420135

2. What information we collect

We collect information you provide directly to us, including:

- Your name, address and contact details (phone number, email address)

- Property details (including property type, number of bedrooms, access information)

- Payment information processed securely through GoCardless (we do not store your bank or card details directly)

- Service history and scheduling preferences

- Communications you send to us (email, phone, contact form)

We may also collect technical data when you visit our website, including:

- IP address and browser type

- Pages visited and time spent on site

- Cookie data (see our Cookie Policy)

3. How we use your information

We use your personal information to:

- Provide and schedule the services you have requested

- Set up and manage your GoCardless Direct Debit

- Send you service reminders (text messages before each visit)

- Send payment receipts and service confirmations

- Respond to your enquiries and communications

- Manage your Posh Wash Club subscription

- Comply with legal obligations

- Improve our website and services

4. Legal basis for processing

We process your personal data on the following legal bases:

- Contract: to fulfil a contract with you (providing the services you have booked)

- Legitimate interests: to manage our business, send service reminders, and maintain customer records

- Consent: for marketing communications (you may opt out at any time)

- Legal obligation: where required by law

5. How we share your information

We do not sell your personal information. We share data only with trusted third parties who help us deliver our services, including:

- GoCardless Ltd: for Direct Debit payment processing

- Our scheduling and CRM platform (GHL): for managing customer records and communications

- SMS messaging providers: for service reminder texts

- Accounting and bookkeeping software providers

All third-party providers are required to handle your data securely and in accordance with UK data protection law.

6. How long we keep your data

We retain customer records for 6 years after the end of our service relationship, in line with UK accounting and legal requirements. After this period, data is securely deleted. If you request deletion earlier, we will comply unless we have a legal obligation to retain the data.

7. Your Rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Correct inaccurate data

- Request deletion of your data ("right to be forgotten")

- Object to processing based on legitimate interests

- Request restriction of processing

- Data portability (receive your data in a structured format)

- Withdraw consent for marketing at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Security

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our payment processing is handled entirely by GoCardless, which is FCA-authorised and uses bank-level encryption.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify existing customers of significant changes by email.

10. Cookies

For information about how we use cookies on our website, please see our Cookie Policy.